Evaluate due date
Pending or Overdue
Eligible for due-date validation, overdue calculation and the applicable fixed reminder stage.
Managed automation
PilotAutomatic Payment Chaser
Automatically checks invoice records, sends overdue-payment reminders at defined stages, records successful sends, and flags cases that need human attention.
You stay in control of the customer relationship. Payment Chaser handles routine reminders automatically, while replies, disputes and seriously overdue invoices stay with you.
Apply for the PilotThe problem
Routine invoice chasing consumes attention.
Businesses manually identify overdue invoices, compose reminders, track what was sent, and recognise cases that need a person. The work is repetitive, but the customer relationship and exceptions still require care.
- Checks eligible invoice records and validates due dates.
- Selects a fixed reminder stage from days overdue.
- Sends qualifying routine reminders automatically.
- Records successful sends and flags human cases.
How it works
A deterministic route from invoice record to the right next action.
- 01
Invoice records
- 02
Payment-status routing
- 03
Due-date validation
- 04
Overdue calculation
- 05
Fixed reminder-stage selection
- 06
Duplicate safeguards
- 07
Email validation
- 08
Automatic reminder
- 09
Delivery record and Sheet update
- 10
Human handling where required
Reminder stages
Fixed windows, not AI-selected timing.
Below 3 days overdue
No reminder
3–6 days overdue
Stage 1 — friendly reminder
7–13 days overdue
Stage 2 — payment reminder
14–20 days overdue
Stage 3 — outstanding invoice reminder
21+ days overdue
No customer reminder — internal human escalation
No action
Paid or On Hold
No automated customer reminder is sent for these statuses.
Human review
Disputed or invalid
No customer reminder is sent. The record is flagged for human attention.
What stays with you
Automation handles the routine. You handle the relationship.
- Accurate invoice and payment-status data
- Customer details and approved reminder wording
- Customer replies and disputes
- Exceptions and 21+ day escalations
- Configuration and go-live approval
- Keeping the agreed Google Sheet current
Potential fit
Built initially for a specific operating context.
The current target-market hypothesis is small UK service businesses that invoice customers, chase some overdue payments manually, and can maintain accurate invoice and payment-status information.
Poor fit and limitations
It is not an accounting or collections platform.
It does not independently detect payments, interpret replies, negotiate, manage disputes, or provide Xero, QuickBooks or Sage synchronisation. It does not send automated customer reminders after 20 days overdue or guarantee collection results.
What you need
A maintained Google Sheet.
Google Sheets is the native V1 input. Managed setup may map appropriate existing data into the agreed Sheet; CSV and Excel are not native ingestion routes.
- Invoice ID
- Invoice Number
- Customer Name
- Customer Email
- Invoice Amount
- Due Date
- Payment Status
Safeguards and managed onboarding
Configured with the business before go-live.
Payment Chaser uses reminder-stage flags in the Google Sheet and a delivery-ledger check by invoice ID and reminder stage to reduce duplicate reminder sends during normal operation. These safeguards reduce risk; they are not a guarantee that a duplicate can never occur.
LOATY Forge supports setup directly during the pilot. Configuration, reminder wording, data mapping and go-live are agreed before routine reminders are activated.
The Pilot application does not collect invoice or customer records. Operational data handling requirements must be agreed before any real customer onboarding.
Pilot access and pricing
A small, individually accepted pilot group.
Pilot pricing is discussed after fit assessment. Support is provided directly by LOATY Forge during the pilot. Applying does not guarantee acceptance.
The application is for fit assessment only. Do not submit invoice records, customer details or customer financial information.