Instant answers to common questions
Designed to use approved information about your business. AI can still make mistakes, so uncertain answers need human review.
LOATY Forge AI Connect · part of AI consulting
Explore AI customer assistance for your business.
Explore a consultancy-led service for AI customer assistance. Request information, a consultation, a personalised demonstration or a tailored quote.
In plain words
- What is it?
- A consultancy-led service exploring how an AI website assistant could answer common questions using approved information and help visitors get in touch.
- Why care?
- Visitors who can’t find an answer quickly often leave. Some of them were ready to become customers.
- How it works
- We review your enquiry manually, discuss your business and whether a personalised demonstration or implementation makes sense.
- What it doesn’t do
- It does not replace your team. AI can make mistakes, and uncertain questions should be directed to a person.
- What next?
- Request a personalised demo. We review relevant requests and respond using the details provided.
The problem
When answers are hard to find, visitors leave.
Most people visit a website with a simple question. If the answer isn’t easy to find, many leave quietly, and you never know they were there.
- Questions arrive after hoursVisitors browse in the evening and at weekends, when nobody is free to reply.
- Information is hard to findPrices, opening times and service details are spread across several pages.
- Enquiries slip throughMessages wait in an inbox, or visitors give up before they get in touch.
- The same questions, again and againYour team spends time repeating answers that already exist.
How AI Connect could help
Help visitors find answers. Make it easier to get in touch.
These are possible capabilities to explore, not an existing live customer product. What could be delivered depends on your business and systems.
Customer enquiry capture
A potential setup could collect contact details and the enquiry for your team to follow up.
Appointment booking
Booking may be possible with compatible systems, subject to an agreed setup.
Where your booking system allows it
Human follow-up when needed
Depending on the agreed setup, visitors could be given a way to contact your team for further help.
Review and improvement. We can discuss how the assistant’s answers and handover rules would be reviewed and improved.
What a visitor might see
Helpful where it can be. Honest where it can’t.
Fictional example: a local car-servicing garage
- 01Answers from approved informationThe example uses opening times and services agreed by the fictional garage.
- 02Recognises a limitThe example directs a question about a possible fault to a person.
- 03Offers a route to a personA visitor could be offered a way to contact the team, depending on the agreed setup.
- Visitor
Do you do MOTs on Saturdays?
- AI assistant
Yes. MOTs are available on Saturday mornings, 8:30 to 12:30. Would you like to request a time?
- Visitor
Yes please. Also, the brakes feel a bit soft.
- AI assistant
I can’t check a fault. Please contact the garage team to discuss your brakes and request a time.
- Fictional example · contact the team for help
How it works
Four steps. You decide at the end.
Any implementation would be separately discussed and agreed.
- Step 01We learn about your businessA short conversation about your customers, the questions they ask, and how enquiries reach you today.
- Step 02We discuss a personalised demonstrationIf appropriate, we discuss preparing an example using business information you are happy to share.
- Step 03Explore how it could workA personalised demonstration, if agreed, could show how an assistant might answer questions.
- Step 04We discuss whether it makes senseWe talk honestly about whether a suitable implementation makes business sense. If it doesn’t, we’ll say so.
Pricing · tailored quotes
Choose what to explore. Request a quote.
These packages show possible areas of work. Pricing depends on your business requirements, expected usage, integrations and agreed service scope.
Starter
From £199/month
For small businesses that want to answer customer questions and capture enquiries.
Designed to include
- AI website chat assistant
- Answers to common customer questions
- Customer enquiry capture
- Maintenance subject to the agreed support arrangements
Growth
From £399/month
For growing businesses that want better customer engagement.
Designed to include
- Everything in Starter
- More detailed business knowledge
- Enquiry reporting
- Improvements subject to the agreed service package
Pro
From £799/month
For businesses that need more advanced solutions.
Designed to include
- Everything in Growth
- Booking integrations where compatible and agreed
- More advanced customer workflows
- Tailored configuration
Custom Solutions
Request a quote
For businesses that need larger implementations, specialist integrations or more complex requirements.
How it works
- Scoped to your requirements
- Priced after we understand the work
- Prices shown are starting monthly service fees. A separate one-off setup fee may apply depending on your requirements. Final pricing is confirmed in your personalised quote.
- A tailored quote depends on your requirements, expected usage, integrations and the agreed scope.
- Booking integrations depend on the booking system you use. Not every system can be connected.
- Packages describe possibilities for discussion, not a live product or a promise of specific features.
Request a personalised quoteNot sure which package fits? We’ll recommend one after learning about your business.
Request a demonstration
Tell us what you would like to explore.
The Founder reviews suitable requests manually and may contact you by email to discuss your requirements and a possible personalised demonstration.
What helps us prepare
- Your business name and website
- The questions customers ask most often
- How customers contact you today
- Any booking or enquiry system you already use
Please don’t include passwords, payment details or private customer information in your request.
Trust and transparency
AI can make mistakes. You stay in charge.
We’d rather be clear about the limits than oversell what AI can do.
- It answers from what you approveA proposed assistant would be scoped around business information you approve, with agreed limits on what it should answer.
- It can still get things wrongAI can misunderstand a question or give an incomplete answer. Important details, such as prices, availability or anything to do with safety, should be confirmed by your team.
- Clear AI disclosureA proposed assistant should identify itself as AI and offer a route to a person.
- A route to a personThe agreed setup should offer a route to your team for complex, sensitive or uncertain questions.
- Review and improvementWe can discuss how answers and handover rules would be reviewed and improved.
- Customer information is handled with careInformation handling, access and retention arrangements will be agreed before any service goes live.
Before you get in touch
Questions business owners ask.
Is AI Connect suitable for my business?
It tends to suit businesses whose website visitors ask similar questions, for example about services, prices, opening times or availability. A demonstration is the easiest way to find out. If it isn’t a good fit, we’ll tell you.
Do I need any technical knowledge?
No technical knowledge is needed to request a conversation. Any setup would be discussed and agreed separately.
What does setup involve?
A potential setup could include agreeing boundaries, preparing approved information and testing an assistant. Details would depend on your website and an agreed scope.
What happens to my customers’ information?
For any future implementation, information handling, access and retention would need to be agreed before anything goes live.
How much does it cost?
Request a tailored quote. Pricing depends on your requirements, expected usage, integrations and agreed scope. See packages.
Can it book appointments?
Booking may be possible with compatible systems, subject to an agreed setup.
Can it answer phone calls?
Not at the moment. AI Connect focuses on your website. Voice assistance may be explored in the future, but it isn’t part of the service today.
Will it replace my staff?
No. The aim would be to help with common questions while people remain responsible for decisions and follow-up.
What happens after I request a demo?
The Founder reviews suitable requests manually and may contact you by email to discuss a consultation, demonstration or quote.
See how an AI assistant could work for your business.
Request a personalised demonstration. We review relevant requests.